Facility Management During COVID-19 - Diamond Princess Case Study

1 June



As countries come under increasing economic pressure to resume business and with COVID-19 “second waves” starting to occur, how do companies reduce the risk of infection within the workplace. BELFOR will outline some of the risks of COVID-19, precautionary steps that can be taken to reduce the likelihood of COVID-19 being transmitted in a workplace, and what a proper disinfection looks like after a confirmed COVID-19 case.

BELFOR will also be sharing the case study of Diamond Princess where BELFOR recently completed a level 3 deep clean following a COVID-19 outbreak on the vessel earlier this year. BELFOR globally has been helping companies with COVID-19 disinfections, both precautionary, and after suspected and confirmed cases.

Speakers / Moderators

Guido Gavio

Asia Complex Loss Director
Kelvin Wu

Kelvin Wu

Group Assistant General Manager, Risk Management and Insurance
International SOS

Event Summary

Guido Gavio of BELFOR Asia shared with us the case study of the Diamond Princess cruise ship, which had a reported contamination of COVID-19 and deemed fit to sail on 26th March.

Where do you start when you are tasked to disinfect a 18-deck cruise ship in 18 days? BELFOR’s team of 250 specialists covered 1,200,000 square feet total surface area in this project – systematic top-to-bottom wipe-downs, decontaminating HVAC systems, stripping off tonnes of linen, while at the same time following the government’s sanitary regulations and making sure that each employee is safe.

Guido encouraged the audience to be proactive in their approach towards reducing the risk of infection in the workplace, such as regular disinfection of surfaces & items that are prone to contact. In cases where buildings have been decontaminated after a confirmed case, he also advised consulting an industrial hygienist to clear the business of any COVID-19 exposure.

Some questions from the audience: How can we help manage the morale of our teams in these worrying circumstances? How can we manage areas requiring disinfection that have sensitive components?

More About This Event​​

Presentation Deck

Jeffrey Toh
Jeffrey Toh

Business Risk Consultant, Asia Pacific

FM Global

Jeffrey is a member of FM Global’s Business Risk Consulting (BRC) team in the Asia Pacific region. BRC services take a strategic approach towards helping clients identify the critical processes that drive their businesses and quantify dependencies on those processes. Through Business Impact Analysis (BIA), BRC helps clients to better understand the financial exposures to their businesses, to strengthen business resilience and develop effective risk management strategies.

Jeffrey joined FM Global in September of 2018. Prior to joining FM Global, Jeffrey was a Risk & Compliance Manager in the Group Finance department of The Great Eastern Life Assurance Company Limited, where he specialised in business process improvements and developing risk strategies. Prior to Great Eastern, Jeffrey served as a Corporate Improvement Manager in a publicly listed supply chain management company. He also had experience in performing financial statement audits in a range of industries, during his stint as a Senior Assurance Associate in Deloitte.

As a member of the Business Risk Consulting Group, Jeffrey is primarily responsible for conducting Business Impact Analysis, working in partnership with FM Global clients, to fully identify and quantify the client’s financial exposures as they relate to property and business interruption loss potential. The analysis Jeffrey performs often result in the identification of significant exposures that were previously unknown or not fully understood by the client, which potentially has a material impact to risk management decisions.

Jeffrey holds a Bachelor of Accountancy degree from Nanyang Business School, Nanyang Technological University of Singapore. He is also a certified Chartered Accountant.

Guido Gavio
Guido Gavio

Asia Complex Loss Director


Guido Gavio is the Asia Complex Loss Director for BELFOR Asia. He has more than 22 years of experience in handling restoration projects for companies suffering from losses after a disaster. He joined BELFOR Asia, then known as Relectronic – Remech as a Restoration Engineer in Australia in 1996. He rose through the ranks and was seconded to Thailand for 3 years from 1998 to 2001 before being posted to the regional Headquarters in Asia in 200

Guido studied electrical engineering at the Universidad Technologica de Buenos Aires in Argentina. Upon graduation, Guido worked at the National Institute of Industrial Technology assisting with research programs in the area of superconductors where he gained considerable hands – on experience in developing and building prototypes. Guido then migrated to Australia where he worked for Telstra in the design and construction of the cable and internet network.

Upon completion of the Telstra project, Guido joined Relectronic – Remech. BELFOR Asia has the capability to recover buildings, production lines and other property, following disaster incidents such as fire, explosion, earthquake, typhoon, wind, flooding, rain, water ingress, chemical spills etc.

The company has maintained the market leader position for disaster recovery in Asia for the past 25 years, and is now handling more than 1,600 industrial disaster incidents per year.