Preparing for Return to Operations in a New Norm

18 MAY


Competency Skills


The COVID-19 pandemic is forcing organisations to re-think the way they manage the health and safety of their workforce. As the Asia region begins decrease restrictions, how do businesses prepare for return to operations in the new norm?

International SOS has been supporting thousands of organisations and their people to combat the COVID-19 pandemic together. Join us as Regional Medical Director, Dr Greg Jakubowski, and Security Director, Aditya Luthra, share :

  • Asia situational update on COVID-19
  • Understanding the Pandemic Curve and its implications for organisations
  • Workforce risk management learnings and best practices along the different stages of the pandemic curve
  • Planning, Containment, Mitigation & Recovery
  • The rising security angle
  • Elements of a holistic and robust return to operations strategy

Speakers / Moderators

Dr. Greg Jakubowski

Dr Greg Jakubowski

Regional Medical Director Asia
International SOS

Aditya Luthra

Aditya Luthra

Security Director, Security Solutions, Asia Pacific
International SOS

Steve Tunstall

General Secretary

Event Summary

With the current situation seemingly getting better, many countries are starting to ease mobility restrictions. Amidst the backdrop of a strong probability of a second wave, rising social unrest and crime rates, businesses are starting to prepare for their return to operations. But what does the new normal look like? The presenters provided practical and tactical advice on planning all aspects before & during implementation and making sure that standard procedures are being maintained. They also encouraged risk managers to accept that we will be living in the new normal and focus on the things we can do now, which is to mitigate the spread of the disease. 

Some questions raised by the audience: Should we invest our hopes in certain medicines that promise to be effective against COVID-19? Is there any way to avoid the second wave?

More About This Event​​

Presentation Deck

Cyber INCIDENT Simulation FORUm

Jeffrey Toh
Jeffrey Toh

Business Risk Consultant, Asia Pacific

FM Global

Jeffrey is a member of FM Global’s Business Risk Consulting (BRC) team in the Asia Pacific region. BRC services take a strategic approach towards helping clients identify the critical processes that drive their businesses and quantify dependencies on those processes. Through Business Impact Analysis (BIA), BRC helps clients to better understand the financial exposures to their businesses, to strengthen business resilience and develop effective risk management strategies.

Jeffrey joined FM Global in September of 2018. Prior to joining FM Global, Jeffrey was a Risk & Compliance Manager in the Group Finance department of The Great Eastern Life Assurance Company Limited, where he specialised in business process improvements and developing risk strategies. Prior to Great Eastern, Jeffrey served as a Corporate Improvement Manager in a publicly listed supply chain management company. He also had experience in performing financial statement audits in a range of industries, during his stint as a Senior Assurance Associate in Deloitte.

As a member of the Business Risk Consulting Group, Jeffrey is primarily responsible for conducting Business Impact Analysis, working in partnership with FM Global clients, to fully identify and quantify the client’s financial exposures as they relate to property and business interruption loss potential. The analysis Jeffrey performs often result in the identification of significant exposures that were previously unknown or not fully understood by the client, which potentially has a material impact to risk management decisions.

Jeffrey holds a Bachelor of Accountancy degree from Nanyang Business School, Nanyang Technological University of Singapore. He is also a certified Chartered Accountant.

Guido Gavio
Guido Gavio

Asia Complex Loss Director


Guido Gavio is the Asia Complex Loss Director for BELFOR Asia. He has more than 22 years of experience in handling restoration projects for companies suffering from losses after a disaster. He joined BELFOR Asia, then known as Relectronic – Remech as a Restoration Engineer in Australia in 1996. He rose through the ranks and was seconded to Thailand for 3 years from 1998 to 2001 before being posted to the regional Headquarters in Asia in 200

Guido studied electrical engineering at the Universidad Technologica de Buenos Aires in Argentina. Upon graduation, Guido worked at the National Institute of Industrial Technology assisting with research programs in the area of superconductors where he gained considerable hands – on experience in developing and building prototypes. Guido then migrated to Australia where he worked for Telstra in the design and construction of the cable and internet network.

Upon completion of the Telstra project, Guido joined Relectronic – Remech. BELFOR Asia has the capability to recover buildings, production lines and other property, following disaster incidents such as fire, explosion, earthquake, typhoon, wind, flooding, rain, water ingress, chemical spills etc.

The company has maintained the market leader position for disaster recovery in Asia for the past 25 years, and is now handling more than 1,600 industrial disaster incidents per year.