Where COVID and Cyber Collide

Hear from John Neal, CEO of Lloyd’s of London as he sets the stage for the ‘Where COVID and Cyber Collide’ session with several insights on key cyber risk trends of our time. To deep dive into these points, specialists from Kroll and Beazley will be expanding on the implications of these trends and what risk managers should expect next.

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Competency Skills

Key Takeaways

Cyber risk is no longer just an IT issue; key decision-makers must be involved in the cyber conversation. Crisis preparedness is critical to mitigate the impact of an incident on your balance sheet, reputation and the trust of stakeholders.

Stress-testing incident response plans uncovers gaps that would otherwise be only found in the midst of a crisis. Think: 12 hours after the incident, in what stage of recovery are we at?


You are only as strong as your weakest link – this rings true particularly for cyber security, where human errors can often undermine the best laid cyber security systems. With employees and companies working from home en masse, technology tools that enable this arrangement to work (e.g. video conferencing platforms) have both been an efficiency boon and a security bane for companies, creating further exposures and threats in this space. What has transpired and what to expect next? Join us with our experts from Kroll, Beazley and Lazada to find out more.


John Neal
John Neal


Lloyd’s of London

Paul Jackson
Paul Jackson

Regional Managing Director,
APAC Cyber Risk Practice Head


Jessica B. Schappell
Jessica B. Schappell

Claims Manager


Suchitra Narayanan
Suchitra Narayanan

Senior Vice President, Risk Management

Lazada Group


Jeffrey Toh
Jeffrey Toh

Business Risk Consultant, Asia Pacific

FM Global

Jeffrey is a member of FM Global’s Business Risk Consulting (BRC) team in the Asia Pacific region. BRC services take a strategic approach towards helping clients identify the critical processes that drive their businesses and quantify dependencies on those processes. Through Business Impact Analysis (BIA), BRC helps clients to better understand the financial exposures to their businesses, to strengthen business resilience and develop effective risk management strategies.

Jeffrey joined FM Global in September of 2018. Prior to joining FM Global, Jeffrey was a Risk & Compliance Manager in the Group Finance department of The Great Eastern Life Assurance Company Limited, where he specialised in business process improvements and developing risk strategies. Prior to Great Eastern, Jeffrey served as a Corporate Improvement Manager in a publicly listed supply chain management company. He also had experience in performing financial statement audits in a range of industries, during his stint as a Senior Assurance Associate in Deloitte.

As a member of the Business Risk Consulting Group, Jeffrey is primarily responsible for conducting Business Impact Analysis, working in partnership with FM Global clients, to fully identify and quantify the client’s financial exposures as they relate to property and business interruption loss potential. The analysis Jeffrey performs often result in the identification of significant exposures that were previously unknown or not fully understood by the client, which potentially has a material impact to risk management decisions.

Jeffrey holds a Bachelor of Accountancy degree from Nanyang Business School, Nanyang Technological University of Singapore. He is also a certified Chartered Accountant.

Guido Gavio
Guido Gavio

Asia Complex Loss Director


Guido Gavio is the Asia Complex Loss Director for BELFOR Asia. He has more than 22 years of experience in handling restoration projects for companies suffering from losses after a disaster. He joined BELFOR Asia, then known as Relectronic – Remech as a Restoration Engineer in Australia in 1996. He rose through the ranks and was seconded to Thailand for 3 years from 1998 to 2001 before being posted to the regional Headquarters in Asia in 200

Guido studied electrical engineering at the Universidad Technologica de Buenos Aires in Argentina. Upon graduation, Guido worked at the National Institute of Industrial Technology assisting with research programs in the area of superconductors where he gained considerable hands – on experience in developing and building prototypes. Guido then migrated to Australia where he worked for Telstra in the design and construction of the cable and internet network.

Upon completion of the Telstra project, Guido joined Relectronic – Remech. BELFOR Asia has the capability to recover buildings, production lines and other property, following disaster incidents such as fire, explosion, earthquake, typhoon, wind, flooding, rain, water ingress, chemical spills etc.

The company has maintained the market leader position for disaster recovery in Asia for the past 25 years, and is now handling more than 1,600 industrial disaster incidents per year.